FREQUENTLY ASKED QUESTIONS

Microdosing in Calgary, Alberta

What happens if I don’t receive my package?

If you don’t receive your package within 48 hours after the expected arrival date, please don’t hesitate to contact us at support@bluebuddhaco.ca

We will not be held liable lost orders due to:

  • mistakes by the postal office
  • wrong address/unit # given by customer
  • sized at postal facility
  • stolen packages after delivery

If a trace is filed, Canada Post will conduct an investigation which can take up to two weeks to complete.

Canada Post says “Successfully Delivered” but I have not received my order

There are number of reasons why your pack may have been set to “Successfully Delivered”

Often your item has not been lost or stolen, just delayed in delivery:

  1. Postal worker scanned all packages they have in possession as delivered and will spend the day/or following business day completing the delivery.
  2. Postal worker has placed the package in the wrong mailbox. We highly recommend you checking with your neighbor.
    • Please note, we are not liable for mistakes caused by Canada Post such has your package being delivered to the wrong address

If you have not receive your package within 48 hours after the “Successful Delivered” status, let us know and we will file a trace with Canada Post which takes about 5-7 business days.

Tips for ensuring a successful delivery, we recommend: 

  • Double check the shipping address you have provided is correct
    • If you are using a flex delivery address, make sure your account number is included as well as the RPO of which post office you have chosen for pick up
    • If you community mailbox, make sure the mailbox number is correct
    • Before panicking about a missing package, please check with your neighbors to see if they accidentally received your package

Canada Post says “Successfully Delivered” but I have not received my order

There are number of reasons why your pack may have been set to “Successfully Delivered”

Often your item has not been lost or stolen, just delayed in delivery:

  1. Postal worker scanned all packages they have in possession as delivered and will spend the day/or following business day completing the delivery.
  2. Postal worker has placed the package in the wrong mailbox. We highly recommend you checking with your neighbor.
    • Please note, we are not liable for mistakes caused by Canada Post such has your package being delivered to the wrong address

If you have not receive your package within 48 hours after the “Successful Delivered” status, let us know and we will file a trace with Canada Post which takes about 5-7 business days.

Tips for ensuring a successful delivery, we recommend: 

  • Double check the shipping address you have provided is correct
    • If you are using a flex delivery address, make sure your account number is included as well as the RPO of which post office you have chosen for pick up
    • If you community mailbox, make sure the mailbox number is correct
    • Before panicking about a missing package, please check with your neighbors to see if they accidentally received your package

High Theft Areas

If you live in the following provinces:

  • Nunavut
  • Northern Quebec
  • Northwest Territories

We cannot offer any delivery guarantees, you will be ordering at your OWN RISK. If your order is stolen or list, we reserve the right not to replace it.

* Shipping Insurance will not be eligible for orders from these provinces. *

My package is going to the wrong destination

If you’re tracking your package on Canada Post and its in a wrong city, its most likely due to human error at Canada Post.

Humans errors happen on occasion as postal codes are manually entered by the post office. They may have entered it wrong and off by a digit/letter which can cause a routing error and delay of 1-3 business days .

If you do not receive your shipment after 5 business days, please feel free to contact us and we will contact Canada Post to trace the package.

My tracking number isn’t working

If your’re tracking your package on Canada Post’s website and it has not been updated its may be due to the following reasons

  • We are enroute to ship your package and it hasn’t been scanned yet at the post office
  • The package has been dropped off at the post office already but the clerk has not scanned or missed the scan on the package. The next scan will be later in the day at the processing center
  • Canada Post tracking system has a glitch with the tracking number
    • Don’t worry, once the package is in Canada Post system it’s already making its way towards you. Expect delivery within 2-3 business days depending how far you live from a major city in your province.

Members get their package on time or usually just a day later. If you do not receive it after 2 days please let us know.

How long does delivery take after my order has shipped?

Once your order has shipped, it will take up to  *3 business days to receive your order with Canada Xpress Post.

* Please note that, delays may happen that is far beyond our control that will delay your delivery

When tracking your package, please look out for the status “Item out for Delivery”, as this will indicate the package has left the sorting facility and is on the way to

** Canada Post may experience delays on Statutory Holiday, Holiday Seasons and when experiencing extreme weather conditions **

Where is my tracking number?

You can find your tracking number within the email that is sent to you after completing your order.

If you’re unable to find your tracking number, please contact support@bluebuddhaco.ca for assistance.

How long until my order is shipped?

Place your order before 9 AM PST and we will ship your order same day!

* Please be advised, the payment must be processed by our team in order to move it into the processing state for shipment the same day

  • The interact system can take up to 3 hours to direct your payment to the provided email address. Make sure to pay early to ensure that your payment is processed before 10AM.
  • Canada Post operates Monday to Friday only, so we do not ship packages out on the weekend. Feel free to make an order and pay as we will still be processing orders through the weekend.

Is tax included in your prices?

Yes, GST/HST is included in our product prices.

Do you provide refunds and exchanges?

We do NOT provide refunds or exchanges.

I received an incorrect order

Did you receive a defective or damaged product? Please do not hesitate to let us know via:

We will work quickly to help you resolve any issues you may have as fast as possible. Please provide the following details when emailing us:

*IT IS VERY IMPORTANT TO FOLLOW THESE STEPS*

  • The order number
  • Details outlining the incorrect order
  • *Please ensure to include photos or a video of the incorrect order*
    • VACUUM BAG MUST STILL BE ATTACHED
    • FAILURE TO DO SO WILL RESULT IN YOUR ORDER NOT BEING CORRECTED.

Once we have these details, we will do our best to resolve any product issues with you as fast as possible.

PLEASE NOTE: You have up to 24 hours to notify us of anything wrong with the order.

Product Quality Issues

At Blue Buddha we are committed to providing our members with top quality products. Unhappy with the quality of a product you received? Please reach out to let us know!

If you feel you have received a product that is not up to quality standards please provide the following details:

  • The order number that the product was received in
  • The name of the product
  • Details outlining the product quality issue
  • *Please ensure to include photos or a video of the product

Once we have these details, we will do our best to resolve any product quality issues with you as fast as possible.

*Please note: We DO NOT accept returns.  However, in the event that you have received a product that is not up to quality standards, we will offer a a discount on your next order, or a credit to your account in points.

Do you guys have a physical location?

We do not have a storefront location as we are purely an e-commerce site.

How do I edit or cancel my order?

Editing My Order

Once orders are placed, you are unable to edit orders yourselves. If you wish to add to change some items, you will need to create a new order and request the old order to be cancelled.

Alternatively, your old order will cancel itself after 72 hours.

Cancelling My Order

If you wish to cancel your order, you will need to request the old order to be cancelled, or alternatively all unprocessed orders will be automatically cancelled after 72 hours.

Placing your first order

All new accounts will have a bonus credit of $10 worth of points that you can use towards your purchase

Here is a step-by-step guide in placing your order with Blue Buddha:

1.) Shop Mushroom

2.) Click on the desired product(s), choose your weight and quantity then click “Add to Cart”. You will then have the option to “View Cart” or “Continue Shopping”.

3.) At the “View Cart” page; you can edit your order, apply coupons, redeem points and view shipping costs.

4.) When you “Checkout” the order, you will receive an email with the payment instructions.
Note: Partial payments are NOT accepted. Do not forget to include your PO# in the notes section when sending the Interac e-Transfer or Bitcoin

  • Please allow up to 24 hours for your payment to be processed. You will be notified by email of your order status and tracking information.

How will my order be packaged?

We ship out all orders discretely so there is no indication of what is inside.

 

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for ‘lorem ipsum’ will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for ‘lorem ipsum’ will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).

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